Shipping & Return Policy

A flat shipping charge of INR 99 will apply to all Cash on Delivery (COD) orders.
Enjoy free delivery on all orders above ₹1000
For all prepaid orders, delivery is free. For prepayment assistance, contact us on WhatsApp
Estimated shipping delivery time is 5-7 business days

Before Dispatch:
- Orders can be canceled before they are dispatched by contacting our support team.
- Once the order is dispatched, cancellations will not be possible.
After Dispatch:
- If the order has been dispatched, you may cancel it by refusing delivery at your doorstep.
Refund Processing:
- Refunds for canceled orders will be initiated within 24-48 business hours after the cancellation request is approved.
Cancellation Due to Returned Shipment:
- If a shipment is returned to our warehouse due to rejection or failure to deliver, the refund will be processed after the package undergoes a quality check.
- Refunds will be credited to the original payment method within 5-7 business days.

To request a cancellation:

Return Requests for Defective Delivery:
- The exchange/replacement product will be delivered within 7 business days.
- Return requests must be initiated within 2 days of receipt for the following reasons:
  - Damaged product
  - Missing product
  - Empty box delivered
  - Incorrect/wrong product delivered
  - Expired product delivered
  - Used product delivered
  - Product quality/authenticity concerns

Note: An unboxing video clearly showing the Naik Pharmacy packaging seal is required to process return requests for the above reasons.

Refund Conditions:
- Products must be in their original packaging with intact seals, labels, and barcodes to qualify for a refund.
Refund Processing Timelines:
- Refunds will be initiated within 2-4 business days upon receipt and verification of the returned product at our warehouse.
- The refund amount will reflect in the original payment method within 5-7 business days from the initiation date.
Additional Time:
- Refund timelines may vary depending on your bank or payment provider’s policies.

Non-Returnable Items:

Products that are damaged after receipt by the customer will not be eligible for refunds or exchanges.

INR 150 will be charged as shipping and pickup charges in case of an exchange.
INR 300 will be deducted from the total refund amount in case of returns of non-damaged and correct products.
Naik Pharmacy reserves the right to update or modify this policy without prior notice.
For any queries or concerns, feel free to contact us at:
- Address: B, 1/12, Gol Market Rd, Sector D, LDA Colony, Lucknow, Uttar Pradesh, India
- Phone: +91 73930 44779
- Email: contact@naikpharmacy.in